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Welcome to KharidoSa®
We are committed to providing you with a seamless shopping experience & clear policies designed for your satisfaction. We operate a strict, transparent & uncompromising logistics process designed to ensure complete satisfaction while maintaining the highest standards of product hygiene & operational efficiency.
This comprehensive page outlines our guidelines for Returns, Refunds, Exchanges, Cancellations & Non-Returnable products to help you shop with confidence. Please review this policy meticulously before initiating any request. For any questions or assistance visit at "Customer Support page" or email us care@kharidosa.com.
RETURNS POLICY
Overview & Core Logistics Philosophy
At KharidoSa®, we operate a strict, transparent and uncompromising returns process designed to ensure your complete satisfaction while maintaining the highest standards of product hygiene & operational efficiency. We understand that specific eligible products may occasionally fail to meet your expectations, and we have engineered a streamlined, zero-waste process to resolve these instances fairly. Because safety, quality control and fraud prevention are our highest priorities, we enforce clear, non-negotiable boundaries regarding what can and cannot be returned to our fulfillment center.
Key Highlights & Logistics Timeframes
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Standard Returns: A 7-day window strictly reserved for eligible, non-hygienic products only (e.g., change of mind or sizing issues on eligible outerwear/accessories).
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Defective/Damaged Returns: A strict 48-hour reporting window from the exact timestamp of delivery. This rapid-reporting SLA aligns perfectly with our shipping courier liability guidelines.
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Refund Routing: Because KharidoSa® operates on a highly secure 100% Prepaid model via Razorpay. Cash on Delivery (COD) refunds do not exist. All approved refunds are credited strictly and automatically back to your original payment method (Bank Account, Credit Card, UPI, or Wallet) within 5–10 working days following physical warehouse verification and quality control clearance.
Step 1: The Non-Returnable Hygiene Lock
Due to stringent national health, safety, and hygiene regulations, all intimate apparel, innerwear, undergarments, socks & handkerchiefs are strictly NON-RETURNABLE under any circumstances related to "change of mind," "dislike of color," or "size/fit issues." We maintain a sterile inventory environment & once an intimate product is dispatched, it cannot be safely reintroduced into our supply chain.
We strongly urge all customers to consult our comprehensive sizing charts and product descriptions meticulously prior to checkout. We only accept returns on these hygienic categories if the product is definitively proven to be defective, damaged in transit or incorrectly dispatched by our warehouse team upon initial arrival.
Step 2: Standard Return Eligibility (For Non-Hygienic Products)
Before initiating a standard return for eligible products, you must ensure your items meet our rigorous condition matrix. Items failing these checks will be rejected at the warehouse level and shipped back to you at your expense
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Condition: The product must remain entirely unused, unwashed, unaltered, and completely free of any odors, stains, or damage.
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Packaging: The item must be returned in its original, undamaged brand packaging.
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Tags & Barcodes: All original manufacturer tags, brand labels, and KharidoSa® inventory barcode stickers must remain firmly attached and entirely intact.
Step 3: Protocol for Defective, Damaged or Incorrect Products
If you receive a product that is damaged, functionally defective, or entirely incorrect (wrong SKU dispatched), you are required to report it via our official "Customer Support" portal within the strict 48-hour deadline. To ensure we can resolve your issue rapidly and process claims with our courier partners, we utilize a highly specific verification matrix.
Step 3A: The Mandatory 360-Degree Unboxing Video
To categorically protect our genuine customers from fraudulent claims, transit theft and to maintain our strict hygiene standards, a clear, continuous 360-degree unboxing video is 100% mandatory to process any damaged, defective or wrong product claim.
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Pre-Recording: The video recording must commence before any seals or tape on the outer courier package are broken or cut.
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Continuity: The video must be a single, continuous take with absolutely zero cuts, pauses or digital edits.
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Visibility: You must clearly display the original printed shipping label (showing your Name, Order ID, and AWB Tracking Number) to the camera. You must then show the package being opened, extract the product and immediately highlight the specific defect, damage or incorrect item from all angles under adequate lighting.
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Disclaimer: We strongly advise all customers to film this video as a standard habit upon receiving any e-commerce order. Requests for defective items submitted without this irrefutable video evidence will be immediately rejected without exception.
Step 3B: Quality Control Approval & Logistics Routing
Upon submission, our dedicated Quality Control (QC) team will carefully audit your return request, the attached photographic evidence, and the mandatory unboxing video within 24–48 operational hours.
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Authorized Free Reverse Pickup: If your defect claim is approved, we will arrange a 100% FREE reverse pickup from your address via our primary courier network. We cover all associated shipping costs for our operational errors.
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Unserviceable Reverse Pincodes: In rare instances where our courier network cannot execute a reverse pickup at your specific pincode (Tier 3/Tier 4 zones), you will be officially instructed to independently ship the product back to our Jodhpur facility using a reliable, trackable courier service (e.g., India Post Speed Post).
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Shipping Reimbursement: You must photograph and email a copy of the official courier booking receipt to care@kharidosa.com. Upon receipt and verification of the defective goods, we will fully reimburse your out-of-pocket return shipping charges in addition to processing your complete product refund.
Step 4: Return Fees & Deductions
Transparency regarding reverse logistics costs is a core pillar of our business model.
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For Verified Defective/Wrong Items: The return process is 100% FREE. No deductions will be applied to your refund.
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For Standard Returns (Change of Mind/Size on Eligible Items): A flat ₹100 logistics penalty will be automatically deducted from your final refund total. This nominal fee covers the direct hard costs of reverse courier pickup, warehouse processing, sanitization protocols, and restocking labor.
Step 5: Jodhpur Local Same-Day Return Protocol
For hyper-local customers residing in Jodhpur who utilized our urgent Rapido/Porter dispatch service at checkout, standard reverse logistics rules are modified. Third-party Rapido and Porter riders operate strictly on point-to-point delivery contracts and do not possess the authorization or capability to perform reverse e-commerce pickups.
If a return is authorized by our QC team for a local Jodhpur order, you have two options: we will either dispatch our standard Pan-India courier network to pick up the item (2–4 business days) or you may physically drop the item off directly at our Nayapura warehouse facility only after receiving a written Return Authorization Code via email or WhatsApp.
Return Shipping Origin Node & Contact Information
All approved physical returns must be routed securely to our central fulfillment and auditing facility:
KharidoSa® (Legal Entity: Mamta Trading Company)
Near Silver Oak Garden, Main Road Nayapura,
Lalsagar, Jodhpur - 342026 Rajasthan, India
Support Email: care@kharidosa.com
Last Updated: June 23, 2026
REFUNDS POLICY
Refund Processing
We process refunds promptly through our automated Razorpay gateway to ensure secure reconciliation and return your funds without unnecessary delays.
Refund Timeline
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Physical Inspection: 2-4 business days after physical receipt at our Jodhpur warehouse.
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Gateway Processing: Refund initiated immediately after successful verification.
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Account Credit: Amount reflects in your account within 5-10 working days.
Refund Method & Protocols
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Authorized refunds are credited exclusively back to the original payment mode utilized during checkout (UPI, Credit/Debit Card, Netbanking, or Wallet).
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As KharidoSa® strictly operates on a 100% Prepaid model to eliminate transit fraud, Cash on Delivery (COD) refunds fundamentally do not exist within our financial architecture
Refund Amounts Breakdown
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Defective/Incorrect Items: Full 100% Refund (Total Product Price + Original Shipping Fees)
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Standard Returns (Eligible): Refund Amount = (Total Product Price) strictly minus (₹100 Reverse Handling Logistics Fee)
Last Updated: June 23, 2026
"We Do Not Offer Exchanges"
To maintain our strict inventory quality control & ensure you receive the right product faster, we do not offer direct two-way exchanges. Instead, we operate a streamlined replacement protocol, simply return the eligible item for a refund and immediately place a new order for the correct size. This process is significantly faster than waiting for a traditional exchange cycle.
Why We Do Not Offer Exchanges?
We structurally do not offer exchanges for any products to adamantly maintain our uncompromising quality promise and ensure you always receive pristine, untouched products.
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Quality Assurance Integrity: Traditional multi-leg exchange cycles drastically increase the core risk of transit damage, packaging degradation, and fundamentally compromise our sterile, zero-defect inventory environment.
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Speed & Fulfillment Efficiency: Processing an independent return while simultaneously placing a new, separate order is computationally and logistically significantly faster than passively waiting for a complex, multi-leg reverse-and-forward logistics cycle to complete.
How to Get a Different Size or Color
If you require a completely different size or product variant, please strictly follow this immediate replacement execution process:
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Return your current, physically eligible item for a formal refund (subject directly to our Returns Policy & the standard ₹100 reverse logistics handling fee).fee).
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Place a brand new, entirely separate order for the correct size or product variant immediately on our live grid.
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This parallel process meticulously ensures your newly desired item is instantly secured from our live digital inventory and shipped to you as aggressively quickly as possible.
Declaration: By actively shopping with KharidoSa®, you legally acknowledge and expressly agree to this zero-exchange operational framework. If you have any technical questions, please contact us through our "Customer Support page" or email care@kharidosa.com.
Last Updated: June 23, 2026
Need to Cancel Your Order? We Understand
At KharidoSa®, our automated cancellation policy is deliberately engineered to be flexible and fair pre-dispatch, allowing you to accurately make necessary changes with digital ease before your package enters the transit stream.
Cancellation Window Limits
You can freely cancel your order strictly within 24 hours of originally placing it, provided that the physical order has not explicitly been packed and shipped yet. Once the order is fulfilled (AWB generated and handed to logistics), automated cancellations are no longer structurally possible.
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Submit a formal Cancellation request immediately through our Contact "Customer Support page"
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If the order has successfully been shipped, please refer directly to our "Return- Refund Policy" for exact instructions on how to initiate a standard return (if eligible).
Cancellation Procedure & Processing Protocol
To formally cancel your active order, please submit a strict Cancellation request through our Contact "Customer Support page" within 24 hours of initially placing your order, explicitly providing your exact order number and a brief reason for cancellation. Our support command team will systematically:
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Review your timestamped cancellation request against our dispatch logs.
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Confirm the successful cancellation via official email or phone call.
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Process the digital cancellation within 5-7 business days.
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Issue a full, zero-deduction refund directly to the original payment method, if financially applicable.
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Update your live tracking order status permanently to "Cancelled".
You will automatically receive a detailed cancellation confirmation via email exactly once the backend process is fully complete, intrinsically including any relevant refund or store credit digital information
Important Cancellation Notes
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We legally reserve the absolute right to unilaterally cancel unfulfilled orders due to sudden stock unavailability, severe quality control issues, pricing errors or other high-level security reasons.
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If your order is forcefully cancelled by our system, we will immediately notify you via email and process a 100% full refund.
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Please note that proactively cancelling a promotional order may structurally affect your ability to purchase the exact same product at the identical discounted price in the future.
Declaration: By successfully placing an order with KharidoSa®, you legally acknowledge that you have read, thoroughly understood, and fully agreed to our active Cancellation Policy. You deeply understand that we reserve the operational right to structurally modify this policy at any time, and it is strictly your responsibility to review the current policy before placing a new order.
Last Updated: June 23, 2026
NON-RETURNABLE PRODUCTS
Non-Returnable Policy
At KharidoSa®, we prioritize customer satisfaction alongside absolute product quality. However, inherently due to the sensitive physical nature of our specific products, we enforce a strict, unyielding "non-returnable policy" for highly specific item categories to definitively ensure overarching "hygiene, safety and rigorous quality control."
Non-Returnable Product Categories
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Hosiery & Personal Accessories: Socks and all forms of Hosiery (explicitly including all types socks, knee-high socks, thigh-high socks, tights, athletic all types leggings & stockings), eye masks, facial face masks, hand gloves and head caps are completely non-returnable directly due to severe hygiene concerns, sweat transfer & potential unseen wear.
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Undergarments (Innerwear) & Lingerie: All forms of Innerwear (explicitly including men's vests, briefs, trunks, boxers, women's bras, camisoles, crop/tank tops, inner tank tops, slips, panties, hipsters, boylegs, shorties, bikinis, bloomers & panty liners), specialized bra accessories (extenders, straps, underarm pads), winter thermals, lingerie wash-bags and complete lingerie sets are permanently non-returnable due to severe biological hygiene & sterile quality control reasons.
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Shapewear & Intimate Apparel: Compression shapewear, structured corsets, bustiers, delicate babydolls, bedroom nighties, and all personal intimate care topical products are totally non-returnable explicitly due to their intimate, skin-tight nature and potential body-shaping customization.
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Handkerchiefs & Towels: Cotton handkerchiefs, bath towels, hand-towels, facial washcloths, reusable wipes and bath mats are strictly non-returnable directly due to biological hygiene concerns & immediate potential use upon unboxing.
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Hair Accessories: Elastic hair ties, structural hair bands, hair clips, hair slides, metal bobby pins, bindis, hair grips. All physical types of styling combs & hair brushes are completely non-returnable due to their highly personal scalp nature, potential microbial contamination & absolute final sale status.
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Personal Grooming Tools: Metal nail clippers, cuticle nippers and full grooming kits are strictly non-returnable due to international biological hygiene standards.
Non-Returnable Products: Sales, Offers & Schemes Policy
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Sale Items Are Non-Returnable: Any products purchased directly during officially sanctioned sales events are strictly non-returnable.
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Offer Items Are Non-Returnable: Specific items purchased directly as part of a promotional discount offer are completely non-returnable.
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Scheme Items Are Non-Returnable: Products procured as a direct part of a highly special scheme or loyalty program & unequivocally non-returnable.
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Combo Packs Are Non-Returnable: Packaged combo sets purchased as part of a grouped promotion or scale sale are fully non-returnable. If a customer attempts to unlawfully return or exchange one single item separated from the master combo pack, the entire pack will be explicitly considered broken and non-returnable
Why We Have Implemented a Strict Non-Refundable Policy
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Severe Hygiene and Safety Concerns: Certain intimate products, particularly innerwear & personal body care products, fundamentally cannot be legally or ethically resold due to cross-contamination hygiene & customer safety concerns.
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Product Customization or Final Sale Nature: Highly specific products, primarily contouring shapewear & personal hair accessories are structurally customized to the wearer or designated as final sale. Therefore fundamentally cannot be returned or successfully exchanged.
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Irreversible Product Changes: Any products that have been physically worn, actively used, washed or altered in any measurable way intrinsically cannot be returned or exchanged under any circumstances.
Declaration: Please rigorously and carefully review our Non-Returnable Policy before physically making a digital purchase, as all distinct sales, offers & tactical schemes are absolutely final & definitively non-returnable. The following broad categories are strictly non-returnable: Sale Items, Offer Items, Scheme Items & Combo Packs. If you have any critical questions or specific operational concerns, our dedicated customer service command team is here to actively help you.
Contact Us
For any advanced questions or direct assistance specifically regarding returns, strict refunds, operational cancellations, the zero-exchanges framework or the non-returnable hygiene policy:
📧 Email: care@kharidosa.com
🌐 Customer Support: Visit our secured "Customer Support & Contact Page"
📍 Legal Address: KharidoSa®, Mamta Trading Company,
Near Silver Oak Garden, Main Road Nayapura, Lalsagar, Jodhpur - 342026, Rajasthan, India
Last Updated: June 23, 2026