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CANCELLATION POLICY

 "Need to cancel your order? We understand. At KharidoSa®, our cancellation policy is designed to be flexible and fair, so you can make changes with ease."

Cancellation Window

  • You can cancel your order within 24 hours of placing it, provided that the order has not been shipped. Submit a Cancellation request through our Contact "Customer Support page"

  • If the order has been shipped, please refer to our "Return and Refund Policy" for instructions on how to initiate a return.

Cancellation Procedure & Processing

 To cancel your order, please submit a Cancellation request through our Contact "Customer Support page" within 24 hours of placing your order, providing your order number and reason for cancellation. Our support team will

  • Review your cancellation request.

  • onfirm the cancellation via email or phone.

  • Process the cancellation within 5-7 business days.

  • Issue a refund to the original payment method, if applicable.

  • Update the order status to "Cancelled"

  • You will receive a cancellation confirmation via email once the process is complete, including any relevant refund or store credit information.

  • This expanded version provides a clearer understanding of the steps involved in both the cancellation procedure and processing, giving customers a better idea of what to expect during the cancellation proces.

Declaration : By placing an order with KharidoSa ® , you acknowledge that you have read, understood, and agreed to our Cancellation Policy. You understand that we reserve the right to modify this policy at any time, and it is your responsibility to review the policy before placing an order

Important Notes 

  • We reserve the right to cancel orders due to stock unavailability, quality issues, or other reasons.

  • If your order is cancelled, we will notify you via email and process a refund if applicable.

  • Please note that cancelling an order may affect your ability to purchase the same product at the same price in the future.

      By placing an order, you acknowledge that you have read and understood these important notes and agree to the terms outlined in our Cancellation Policy.

Last Update : 15 January 2025

Non Returnable Product

NON-RETURNABLE POLICY

"At KharidoSa ®, we prioritize customer satisfaction and product quality. However, due to the nature of our products, we have a strict "non-returnable policy" for certain items to ensure "hygiene, safety, and quality control" .

​Non-Returnable Product Categories

  • Socks and Hosiery  :  Ankle socks, knee-high socks, thigh-high socks, tights, leggings, and stockings, eye-mask, face-mask, hand Gloves, Caps are non-returnable due to hygiene concerns and potential wear. All personal intimate care products.

  • Undergarments (Innerwears) & Lingerie  :  Vests, Briefs, trunks, boxers, bra, Camisoles, Crop/Tank Tops, Inner Tank Tops, Slips, panties, Hipsters, Boyleg, Shorties, Bikini, Bloomers, panty -liners, bra accessories, bra extenders, bra straps, underarm pad etc and Thermals. lingerie wash-bags and lingerie sets are non-returnable due to hygiene and quality control reasons.

  • Shapewear and Intimate Apparel   :  Shapewear, corsets, bustiers, Baby Dolls, bed room nighty are non-returnable due to their intimate nature, potential customization, all personal intimate care products.

  • Handkerchiefs and Towels  :  Handkerchiefs, towels, hand-towels, washcloths, wipes  and bath mats are non-returnable due to hygiene concerns and potential use

  • Hair Accessories  :  Hair ties, hair bands, hair clips, hair slides, bobby pins, Bindi and hair grips are non-returnable due to their personal nature, potential customization, and final sale status.

We have implemented a non-refundable policy for the following reasons

  • Hygiene and Safety Concerns : Certain products, such as innerwear and personal care products, cannot be resold due to hygiene and safety concerns.

  • Product Customization or Final Sale Nature : Some products, such as shapewear and hair accessories, are customized or final sale, and therefore cannot be returned or exchanged.

  • Irreversible Product Changes : Products that have been worn, used, or altered in any way cannot be returned or exchanged.

Non-Returnable Products : Sales, Offers, and Schemes Policy

  • Sale Items  Non-Returnable : Products purchased during sales events are non-returnable.

  • Offer Items  Non-Returnable : Items purchased as part of a promotional offer are non-returnable.

  • Scheme Items  Non-Returnable : Products purchased as part of a special scheme or program are non-returnable.

  • Combo Packs: Non-Returnable : Combo packs purchased as part of a promotion or sale are non-returnable. If a customer attempts to return or exchange one item from the combo pack, the entire pack will be considered non-returnable.

Exceptions : " We may consider exceptions to this policy on a case-by-case basis. If you have any concerns or questions, submit a request through our Contact "Customer Support page"

Declaration : Please carefully review our Non-Returnable Policy before making a purchase, as all sales, offers, and schemes are final and non-returnable. The following categories are non-returnable :  Sale Items, Offer Items, Scheme Items, and Combo Packs. If you have any questions or concerns, our customer service team is here to help.

Refund and Exchange Policy

" For products that are not non-returnable, please refer to our "Refund and Exchange Policy". Contact Us If you have any questions or concerns about our "Non-Returnable Policy", please don't hesitate to submit a request through our Contact "Customer Support page" at care@kharidosa.com."

Last Update : 15 January 2025

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