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Welcome to KharidoSa® - Your Trusted Shopping Partner
We are committed to providing you with a seamless shopping experience and clear policies designed for your satisfaction. This comprehensive page outlines our guidelines for Returns, Refunds, Exchanges, Cancellations, and Non-Returnable products to help you shop with confidence.
Please review this policy carefully. For any questions or assistance, email us at care@kharidosa.com or visit our Customer Support page.
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RETURNS POLICY
Overview & Core Logistics Philosophy
At KharidoSa®, we operate a strict, transparent and uncompromising returns process designed to ensure your complete satisfaction while maintaining the highest standards of product hygiene & operational efficiency, we understand that specific eligible products may occasionally fail to meet your expectations and we have engineered a streamlined, zero-waste process to resolve these instances fairly. Because safety, quality control & fraud prevention are our highest priorities. We enforce clear, non-negotiable boundaries regarding what can and cannot be returned to our fulfillment center.
Key Highlights & Logistics Timeframes
Standard Returns: A 7-day window strictly reserved for eligible, non-hygienic products only (e.g., change of mind or sizing issues on eligible outerwear/accessories).
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Defective/Damaged Returns: A strict 48-hour reporting window from the exact timestamp of delivery. This rapid-reporting SLA aligns perfectly with our shipping courier liability guidelines.
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Refund Routing: Because KharidoSa® operates on a highly secure 100% Prepaid model via Razorpay, Cash on Delivery (COD) refunds do not exist. All approved refunds are credited strictly and automatically back to your original payment method (Bank Account, Credit Card, UPI, or Wallet) within 5–10 working days following physical warehouse verification and quality control clearance.
STEP 1: The Non-Returnable Hygiene Lock
Due to stringent national health, safety, and hygiene regulations, all intimate apparel, innerwear, undergarments, socks, and handkerchiefs are strictly NON-RETURNABLE under any circumstances related to "change of mind," "dislike of color," or "size/fit issues." We maintain a sterile inventory environment & once an intimate product is dispatched, it cannot be safely reintroduced into our supply chain.
We strongly urge all customers to consult our comprehensive sizing charts and product descriptions meticulously prior to checkout. We only accept returns on these hygienic categories if the product is definitively proven to be defective, damaged in transit, or incorrectly dispatched by our warehouse team upon initial arrival.
STEP 2: Standard Return Eligibility (For Non-Hygienic Products)
Before initiating a standard return for eligible products, you must ensure your items meet our rigorous condition matrix. Items failing these checks will be rejected at the warehouse level and shipped back to you at your expense
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Condition: The product must remain entirely unused, unwashed, unaltered, and completely free of any odors, stains, or damage.
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Packaging: The item must be returned in its original, undamaged brand packaging.
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Tags & Barcodes: All original manufacturer tags, brand labels, and KharidoSa® inventory barcode stickers must remain firmly attached and entirely intact.
STEP 3: Protocol for Defective, Damaged, or Incorrect Products
If you receive a product that is damaged, functionally defective, or entirely incorrect (wrong SKU dispatched), you are required to report it via our official "Customer Support" portal within the strict 48-hour deadline. To ensure we can resolve your issue rapidly and process claims with our courier partners, we utilize a highly specific verification matrix.
Step 3A: The Mandatory 360-Degree Unboxing Video
To categorically protect our genuine customers from fraudulent claims, transit theft and to maintain our strict hygiene standards, a clear, continuous 360-degree unboxing video is 100% mandatory to process any damaged, defective or wrong product claim.
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Pre-Recording: The video recording must commence before any seals or tape on the outer courier package are broken or cut.
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Continuity: The video must be a single, continuous take with absolutely zero cuts, pauses or digital edits.
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Visibility: You must clearly display the original printed shipping label (showing your Name, Order ID, and AWB Tracking Number) to the camera. You must then show the package being opened, extract the product and immediately highlight the specific defect, damage or incorrect item from all angles under adequate lighting.
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Disclaimer: We strongly advise all customers to film this video as a standard habit upon receiving any e-commerce order. Requests for defective items submitted without this irrefutable video evidence will be immediately rejected without exception.
Step 3B: Quality Control Approval & Logistics Routing
Upon submission, our dedicated Quality Control (QC) team will carefully audit your return request, the attached photographic evidence, and the mandatory unboxing video within 24–48 operational hours.
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Authorized Free Reverse Pickup: If your defect claim is approved, we will arrange a 100% FREE reverse pickup from your address via our primary courier network. We cover all associated shipping costs for our operational errors.
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Unserviceable Reverse Pincodes: In rare instances where our courier network cannot execute a reverse pickup at your specific pincode (Tier 3/Tier 4 zones), you will be officially instructed to independently ship the product back to our Jodhpur facility using a reliable, trackable courier service (e.g., India Post Speed Post).
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Shipping Reimbursement: You must photograph and email a copy of the official courier booking receipt to care@kharidosa.com. Upon receipt and verification of the defective goods, we will fully reimburse your out-of-pocket return shipping charges in addition to processing your complete product refund.
STEP 4: Return Fees & Deductions
Transparency regarding reverse logistics costs is a core pillar of our business model.
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For Verified Defective/Wrong Items: The return process is 100% FREE. No deductions will be applied to your refund.
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For Standard Returns (Change of Mind/Size on Eligible Items): A flat ₹100 logistics penalty will be automatically deducted from your final refund total. This nominal fee covers the direct hard costs of reverse courier pickup, warehouse processing, sanitization protocols, and restocking labor.
STEP 5: Jodhpur Local Same-Day Return Protocol
For hyper-local customers residing in Jodhpur who utilized our urgent Rapido/Porter dispatch service at checkout, standard reverse logistics rules are modified.
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Third-party Rapido and Porter riders operate strictly on point-to-point delivery contracts and do not possess the authorization or capability to perform reverse e-commerce pickups.
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If a return is authorized by our QC team for a local Jodhpur order, you have two options: We will either dispatch our standard Pan-India courier network to pick up the item (which takes 2–4 business days), or you may physically drop the item off directly at our Nayapura warehouse facility only after receiving a written Return Authorization Code via email or WhatsApp.
Return Shipping Origin Node & Contact Information
All approved physical returns must be routed securely to our central fulfillment and auditing facility:
KharidoSa® (Legal Entity: Mamta Trading Company)
Near Silver Oak Garden, Main Road Nayapura,
Lalsagar, Jodhpur - 342026 Rajasthan, India
Support Email: care@kharidosa.com
Last Updated: June 23, 2026
REFUNDS POLICY
Refund Processing
We process refunds promptly to ensure you receive your money back without unnecessary delays.
Refund Timeline:
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Inspection: 2-4 business days after we receive the return.
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Processing: Refund initiated after successful verification.
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Credit: Amount reflects in your account within 5-10 working days.
Refund Method:
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Refunds are credited to the original payment mode (UPI, Card, Wallet).
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For COD orders, refunds are processed via Bank Transfer (you must provide bank details).
Refund Amounts:
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Defective Items: Full Refund (Product Price + Shipping).
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Standard Returns: Refund Amount = (Product Price) minus (₹100 Handling Fee).
Last Updated: December 21, 2025
"WE DO NOT OFFER EXCHANGES"
STREAMLINED REPLACEMENT POLICY To ensure you get the right product faster, we do not offer direct exchanges. Instead, simply return the item for a full refund and place a new order for the correct size immediately. This process is faster than waiting for an exchange cycle!
Why No Exchanges ?
We don't offer exchanges for any products to maintain our quality promise and ensure you receive the best products.
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Quality Assurance: Exchanges can compromise on quality.
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Product Specificity: Our products are designed to meet specific needs, and exchanging them may not always be the best solution.
How to Get a Different Size or Color
If you need a different size or product, please follow this process:
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Return your current item for a refund (subject to the Return Policy above)
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Place a new order for the correct size or product.
This process ensures that your desired item is secured and shipped to you as quickly as possible.
Conditional Refund Policy
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Refunds are only processed in accordance with our policies
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Refunds will be issued in the original payment method
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Please note: Refunds may take up to 5-10 working days to process
Declaration : By shopping with us, you acknowledge and agree to our Exchange Policy and conditional refund terms. If you have any questions or concerns, please don't hesitate to contact us through our Customer Support page or email care@kharidosa.com. We are here to help!
Last Updated: December 21, 2025
Need to Cancel Your Order? We Understand
At KharidoSa®, our cancellation policy is designed to be flexible and fair, so you can make changes with ease
Cancellation Window
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You can cancel your order within 24 hours of placing it, provided that the order has not explicitly been shipped yet. Once the order is fulfilled (shipped), cancellations are no longer possible
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Submit a Cancellation request through our Contact "Customer Support page"
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If the order has been shipped, please refer to our "Return- Refund Policy" for instructions on how to initiate a return.
Cancellation Procedure & Processing
To cancel your order, please submit a Cancellation request through our Contact "Customer Support page" within 24 hours of placing your order, providing your order number and reason for cancellation. Our support team will
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Review your cancellation request.
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Confirm the cancellation via email or phone.
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Process the cancellation within 5-7 business days.
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Issue a refund to the original payment method, if applicable.
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Update the order status to "Cancelled"
You will receive a cancellation confirmation via email once the process is complete, including any relevant refund or store credit information
Important Notes
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We reserve the right to cancel orders due to stock unavailability, quality issues, or other reasons.
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If your order is cancelled, we will notify you via email and process a refund if applicable.
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Please note that cancelling an order may affect your ability to purchase the same product at the same price in the future.
Declaration: By placing an order with KharidoSa ® , you acknowledge that you have read, understood, and agreed to our Cancellation Policy. You understand that we reserve the right to modify this policy at any time, and it is your responsibility to review the policy before placing an order
Last Updated: December 21, 2025
NON-RETURNABLE PRODUCTS
Non-Returnable Policy
"At KharidoSa ®, we prioritize customer satisfaction and product quality. However, due to the nature of our products, we have a strict "non-returnable policy" for certain items to ensure "hygiene, safety, and quality control" .
Non-Returnable Product Categories
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Hosiery & Personal Accessories: Socks and Hosiery (including ankle socks, knee-high socks, thigh-high socks, tights, leggings, and stockings), eye masks, face masks, hand gloves, and caps are non-returnable due to hygiene concerns and potential wear.
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Undergarments (Innerwear) & Lingerie: All Innerwear (including vests, briefs, trunks, boxers, bras, camisoles, crop/tank tops, inner tank tops, slips, panties, hipsters, boylegs, shorties, bikinis, bloomers, and panty liners), bra accessories (extenders, straps, underarm pads), thermals, lingerie wash-bags, and lingerie sets are non-returnable due to hygiene and quality control reasons.
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Shapewear & Intimate Apparel: Shapewear, corsets, bustiers, babydolls, bedroom nighties, and all personal intimate care products are non-returnable due to their intimate nature and potential customization.
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Handkerchiefs & Towels: Handkerchiefs, towels, hand-towels, washcloths, wipes, and bath mats are non-returnable due to hygiene concerns and potential use.
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Hair Accessories: Hair ties, hair bands, hair clips, hair slides, bobby pins, bindis, hair grips, and all types of combs and hair brushes are non-returnable due to their personal nature, potential customization, and final sale status.
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Personal Grooming Tools: Nail cutters, nail nippers, and grooming kits are non-returnable due to hygiene standards.
Non-Returnable Products : Sales, Offers, and Schemes Policy
⚠️ Important: Please note this on product pages during sales events.
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Sale Items Non-Returnable: Products purchased during sales events are non-returnable.
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Offer Items Non-Returnable: Items purchased as part of a promotional offer are non-returnable.
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Scheme Items Non-Returnable: Products purchased as part of a special scheme or program are non-returnable.
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Combo Packs: Non-Returnable: Combo packs purchased as part of a promotion or sale are non-returnable. If a customer attempts to return or exchange one item from the combo pack, the entire pack will be considered non-returnable.
We have implemented a non-refundable policy for the following reasons
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Hygiene and Safety Concerns: Certain products, such as innerwear and personal care products, cannot be resold due to hygiene and safety concerns.
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Product Customization or Final Sale Nature: Some products, such as shapewear and hair accessories, are customized or final sale, and therefore cannot be returned or exchanged.
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Irreversible Product Changes: Products that have been worn, used, or altered in any way cannot be returned or exchanged.
Declaration: Please carefully review our Non-Returnable Policy before making a purchase, as all sales, offers, and schemes are final and non-returnable. The following categories are non-returnable : Sale Items, Offer Items, Scheme Items, and Combo Packs. If you have any questions or concerns, our customer service team is here to help.
Contact Us
For any questions or assistance regarding returns, refunds, , cancellations, exchanges or non-returnable policy
📧 Email: care@kharidosa.com
🌐 Customer Support: Visit our Customer Support & Contact Page
📍 Address: KharidoSa®, Mamta Trading Company,
Near Silver Oak Garden, Main Road Nayapura, Lalsagar, Jodhpur - 342026, Rajasthan, India
Last Updated: December 21, 2025