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Welcome to KharidoSa® - Your Trusted Shopping Partner
We are committed to providing you with a seamless shopping experience and clear policies designed for your satisfaction. This comprehensive page outlines our guidelines for Returns, Refunds, Exchanges, Cancellations, and Non-Returnable products to help you shop with confidence.
Please review this policy carefully. For any questions or assistance, email us at care@kharidosa.com or visit our Customer Support page.
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RETURNS POLICY
Overview
At KharidoSa®, we offer a flexible return policy for eligible products to ensure your complete satisfaction. We understand that sometimes products may not meet your expectations, and we're here to make the return process as smooth as possible.
Key Highlights:
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7-day return window for eligible products (e.g., change of mind, size issue)
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Strict 3-day window to report damaged or defective items
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Refunds processed within 5-10 working days after verification
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Direct credit to original payment method
Important Note: Certain products are not eligible for returns due to hygiene concerns or final sale status. Please review our detailed Non-Returnable Products policy before purchasing. For assistance, email us at care@kharidosa.com
STEP 1: Check Return Eligibility
Before initiating a return, please ensure your product meets our eligibility criteria and gather all required information.
Return Window:
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Standard Returns: Within 7 days of delivery for all eligible returnable products.
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Damaged/Defective Products: Within 3 days of delivery (strict deadline).
Required Information to Submit:
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Order Number: Provide the complete order number (found in your order confirmation email).
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Reason for Return: Specify the exact reason (e.g., wrong size ordered, product defective, product not as described, etc.).
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Photos/Video of the Product:
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For damaged or defective items, this is mandatory.
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Attach clear, high-quality photos showing the complete product, the issue/defect, and the packaging.
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An unboxing video is highly recommended for all orders and mandatory for defective claims (see Step 2).
How to Submit Your Return Request:
Visit our Customer Support Page and fill out the return request form with all required information. Our team will review your request within 24-48 hours and provide detailed instructions.
STEP 2: Return Policy for Defective, Damaged, or Wrong Products
For damaged, defective, or incorrect products, we have a specific verification process to ensure we can resolve your issue quickly and fairly.
Step 2A: Create a 360-Degree Unboxing Video (Mandatory)
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To protect our customers from fraudulent claims and ensure you receive a fair resolution, a clear 360-degree unboxing video is mandatory to process any damaged, defective, or wrong product claim.
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The video must start recording before opening the package.
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The video must be continuous (no cuts or edits) and clearly show the shipping label, the opening of the package, and the product from all angles, highlighting the defect or issue.
Important: We strongly advise all customers to film this video upon receiving any order. Requests for defective items submitted without this mandatory video evidence may not be approved.
Why We Require :This: Since we sell hygienic products (innerwear), this video helps us ensure that any defect happened during transit and maintains our strict hygiene standards for all customers.
Step 2B: Get Approval from Our Team
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Our quality control team will carefully review your return request, photos, and mandatory unboxing video within 24-48 hours.
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If approved, we will email you detailed instructions to proceed with the return.
Step 2C: Send the Product Back
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Pickup Service: We offer free pickup service for defective item returns from most pincodes across India.
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If Pickup is Unavailable: If our pickup service is not available in your area, you will be asked to ship the product back to our warehouse using a trackable courier.
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Please share a copy of the courier receipt with us at care@kharidosa.com. We will reimburse your return shipping charges along with your full refund. You will not be charged any fees for returning a defective or wrong item.
Return Shipping Address: KharidoSa®
Mamta Trading Company, Near Silver Oak Garden, Main Road Nayapura, Lalsagar, Jodhpur - 342026 Rajasthan, India
Critical Deadline: For damaged, defective, or wrong products, you must submit your return request and mandatory unboxing video within 3 days of delivery. Late requests may not be accepted.
STEP 3: Return Fees
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For Defective/Wrong Items: 100% FREE. We cover all shipping costs.
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For Standard Returns (Change of Mind/Size): A flat fee of ₹100 will be deducted from your refund amount to cover return pickup and processing costs.
Last Updated: December 21, 2025
REFUNDS POLICY
Refund Processing
We process refunds promptly to ensure you receive your money back without unnecessary delays.
Refund Timeline:
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Inspection: 2-4 business days after we receive the return.
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Processing: Refund initiated after successful verification.
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Credit: Amount reflects in your account within 5-10 working days.
Refund Method:
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Refunds are credited to the original payment mode (UPI, Card, Wallet).
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For COD orders, refunds are processed via Bank Transfer (you must provide bank details).
Refund Amounts:
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Defective Items: Full Refund (Product Price + Shipping).
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Standard Returns: Refund Amount = (Product Price) minus (₹100 Handling Fee).
Last Updated: December 21, 2025
"WE DO NOT OFFER EXCHANGES"
STREAMLINED REPLACEMENT POLICY To ensure you get the right product faster, we do not offer direct exchanges. Instead, simply return the item for a full refund and place a new order for the correct size immediately. This process is faster than waiting for an exchange cycle!
Why No Exchanges ?
We don't offer exchanges for any products to maintain our quality promise and ensure you receive the best products.
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Quality Assurance: Exchanges can compromise on quality.
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Product Specificity: Our products are designed to meet specific needs, and exchanging them may not always be the best solution.
How to Get a Different Size or Color
If you need a different size or product, please follow this process:
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Return your current item for a refund (subject to the Return Policy above)
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Place a new order for the correct size or product.
This process ensures that your desired item is secured and shipped to you as quickly as possible.
Conditional Refund Policy
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Refunds are only processed in accordance with our policies
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Refunds will be issued in the original payment method
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Please note: Refunds may take up to 5-10 working days to process
Declaration : By shopping with us, you acknowledge and agree to our Exchange Policy and conditional refund terms. If you have any questions or concerns, please don't hesitate to contact us through our Customer Support page or email care@kharidosa.com. We are here to help!
Last Updated: December 21, 2025
Need to Cancel Your Order? We Understand
At KharidoSa®, our cancellation policy is designed to be flexible and fair, so you can make changes with ease
Cancellation Window
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You can cancel your order within 24 hours of placing it, provided that the order has not explicitly been shipped yet. Once the order is fulfilled (shipped), cancellations are no longer possible
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Submit a Cancellation request through our Contact "Customer Support page"
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If the order has been shipped, please refer to our "Return- Refund Policy" for instructions on how to initiate a return.
Cancellation Procedure & Processing
To cancel your order, please submit a Cancellation request through our Contact "Customer Support page" within 24 hours of placing your order, providing your order number and reason for cancellation. Our support team will
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Review your cancellation request.
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Confirm the cancellation via email or phone.
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Process the cancellation within 5-7 business days.
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Issue a refund to the original payment method, if applicable.
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Update the order status to "Cancelled"
You will receive a cancellation confirmation via email once the process is complete, including any relevant refund or store credit information
Important Notes
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We reserve the right to cancel orders due to stock unavailability, quality issues, or other reasons.
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If your order is cancelled, we will notify you via email and process a refund if applicable.
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Please note that cancelling an order may affect your ability to purchase the same product at the same price in the future.
Declaration: By placing an order with KharidoSa ® , you acknowledge that you have read, understood, and agreed to our Cancellation Policy. You understand that we reserve the right to modify this policy at any time, and it is your responsibility to review the policy before placing an order
Last Updated: December 21, 2025
NON-RETURNABLE PRODUCTS
Non-Returnable Policy
"At KharidoSa ®, we prioritize customer satisfaction and product quality. However, due to the nature of our products, we have a strict "non-returnable policy" for certain items to ensure "hygiene, safety, and quality control" .
Non-Returnable Product Categories
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Hosiery & Personal Accessories: Socks and Hosiery (including ankle socks, knee-high socks, thigh-high socks, tights, leggings, and stockings), eye masks, face masks, hand gloves, and caps are non-returnable due to hygiene concerns and potential wear.
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Undergarments (Innerwear) & Lingerie: All Innerwear (including vests, briefs, trunks, boxers, bras, camisoles, crop/tank tops, inner tank tops, slips, panties, hipsters, boylegs, shorties, bikinis, bloomers, and panty liners), bra accessories (extenders, straps, underarm pads), thermals, lingerie wash-bags, and lingerie sets are non-returnable due to hygiene and quality control reasons.
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Shapewear & Intimate Apparel: Shapewear, corsets, bustiers, babydolls, bedroom nighties, and all personal intimate care products are non-returnable due to their intimate nature and potential customization.
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Handkerchiefs & Towels: Handkerchiefs, towels, hand-towels, washcloths, wipes, and bath mats are non-returnable due to hygiene concerns and potential use.
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Hair Accessories: Hair ties, hair bands, hair clips, hair slides, bobby pins, bindis, hair grips, and all types of combs and hair brushes are non-returnable due to their personal nature, potential customization, and final sale status.
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Personal Grooming Tools: Nail cutters, nail nippers, and grooming kits are non-returnable due to hygiene standards.
Non-Returnable Products : Sales, Offers, and Schemes Policy
⚠️ Important: Please note this on product pages during sales events.
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Sale Items Non-Returnable: Products purchased during sales events are non-returnable.
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Offer Items Non-Returnable: Items purchased as part of a promotional offer are non-returnable.
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Scheme Items Non-Returnable: Products purchased as part of a special scheme or program are non-returnable.
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Combo Packs: Non-Returnable: Combo packs purchased as part of a promotion or sale are non-returnable. If a customer attempts to return or exchange one item from the combo pack, the entire pack will be considered non-returnable.
We have implemented a non-refundable policy for the following reasons
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Hygiene and Safety Concerns: Certain products, such as innerwear and personal care products, cannot be resold due to hygiene and safety concerns.
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Product Customization or Final Sale Nature: Some products, such as shapewear and hair accessories, are customized or final sale, and therefore cannot be returned or exchanged.
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Irreversible Product Changes: Products that have been worn, used, or altered in any way cannot be returned or exchanged.
Declaration: Please carefully review our Non-Returnable Policy before making a purchase, as all sales, offers, and schemes are final and non-returnable. The following categories are non-returnable : Sale Items, Offer Items, Scheme Items, and Combo Packs. If you have any questions or concerns, our customer service team is here to help.
Contact Us
For any questions or assistance regarding returns, refunds, , cancellations, exchanges or non-returnable policy
📧 Email: care@kharidosa.com
🌐 Customer Support: Visit our Customer Support & Contact Page
📍 Address: KharidoSa®, Mamta Trading Company,
Near Silver Oak Garden, Main Road Nayapura, Lalsagar, Jodhpur - 342026, Rajasthan, India
Last Updated: December 21, 2025