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SHIPPING & DELIVERY POLICY

Experience seamless shopping at KharidoSa® with our hassle-free, transparent logistics policy. We ensure timely processing, clear charges, reliable tracking and dependable support — every order, every time. To guarantee maximum efficiency and zero logistical waste, all orders are processed under a strict 100% Prepaid model. Cash on Delivery (COD) is strictly unavailable.

1. Pan-India Standard Shipping 

We ship exclusively to 23 verified States and Union Territories across India. KharidoSa® enforces a strict Minimum Order Value (MOV) of ₹349 per order to maintain logistics efficiency.

  • Below ₹349: Checkout is automatically blocked (Below MOV).

  • ₹349 to ₹598: A flat standard shipping charge of ₹49 applies.

  • ₹599 and above: FREE Standard Shipping.

  • ₹999 and above: Additional 10% auto-discount. (Please Note: This discount applies strictly to select, eligible "extra discount" products like Accessories, Socks and Handkerchiefs. It does NOT apply to the entire website or all items in your cart).

  • Serviceability Check: We currently deliver to thousands of active pincodes across our 23 regions. Pincode serviceability is verified in real-time at checkout. If your location is outside our courier network, the system will securely notify you before payment.

2. EXCLUSIVE: Jodhpur Same-Day Delivery

Customers located within our 21 serviceable Jodhpur pincodes can request an urgent, same-day dispatch via Rapido/Porter. This is a premium, third-party on-demand service. The standard "Free Shipping above ₹599" offer DOES NOT apply to the local rider's delivery fare (Because this is an urgent, quick-delivery service, the customer bears this extra on-demand fare).

Mandatory WhatsApp Pre-Confirmation

  • You MUST contact our support team via WhatsApp or Call to confirm real-time rider serviceability for your exact location before placing the order online.

  • If you pay online without prior confirmation and a rider is unavailable, your order will be cancelled & refunded to your source account within 2–5 business days.

Paying the Delivery Fare

You only pay for the product online at checkout (100% Prepaid). The delivery fare is paid directly to the rider:

  • Option A (You Book): Once we confirm your order is packed via WhatsApp, you can book your own Rapido/Porter pickup from our warehouse to your location.

  • Option B (We Book): We will arrange the Rapido/Porter pickup from our warehouse. You must pay the exact delivery fare to the rider via Cash or UPI upon arrival.

Cutoff Times & Liabilities

* 7:00 PM IST Cutoff: Same-day requests must be confirmed and packed before 19:00 IST. Orders placed after this cutoff will move to the next operational day.

  • Rider Rejection Penalty: If a Rapido/Porter rider arrives and you decline to pay the delivery fare, or if you are unreachable, the package returns to our warehouse and a ₹100 logistics penalty will be deducted from your product refund.

3. Order Processing & Dispatch Operations

At KharidoSa®, we operate with zero logistical waste. Because we run a strict 100% Prepaid model, order processing commences immediately upon successful payment confirmation.

  • Operating Hours: Orders are processed Monday to Saturday, excluding National and State public holidays.

  • Dispatch SLA: We guarantee that all standard Pan-India orders are processed, quality-checked and dispatched within 1–2 business days of receipt.

  • Origin Node: Every package is shipped directly from our primary fulfillment center in Jodhpur, Rajasthan.

  • Peak Operations: During major festive seasons or due to unforeseen force majeure events, processing timelines may be subject to minor delays.

4. Delivery Timelines & Tracking

  • Standard Pan-India orders are typically delivered within 2–7 business days post-dispatch (excluding Sundays & holidays).

  • Live tracking coordinates are pushed automatically via Email, SMS, and WhatsApp the moment your order is handed to our courier partners. You can monitor your shipment 24/7 via our "Track Your Order" portal.

5. Delivery Attempts & Undelivered Orders

Our courier partners will execute up to two (2) delivery attempts. If an order remains undelivered after two attempts due to customer unavailability or rejection, it will trigger a Return to Origin (RTO).

  • For all RTO/undelivered orders, you will receive a refund of the order amount minus a ₹100 logistics penalty for shipping and handling.

  • Refunds are credited to your original payment method within 5–10 working days.

6. Damaged or Lost Packages

Damaged Packages: Inspect your package carefully before accepting delivery. Do not accept packages that are visibly open, tampered with, or crushed. If you receive a damaged product, report it within 48 hours of delivery via our "Customer Support" page. You must provide your Order ID and clear photos of the damage.

  • Lost Packages: If your package is confirmed lost in transit after an official investigation with our courier partner, a full 100% refund (with zero deductions) will be issued to your original payment method within 5–10 working days.

7. Declaration & Customer Support

By placing an order on KharidoSa®, you acknowledge and agree that you have read, understood & accepted this Shipping & Delivery Policy, that your provided address is accurate, and that you are the authorized recipient.

  • Support Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST (excluding Sundays and holidays).

  • Contact: Submit all inquiries or requests via our "Customer Support & Contact" portal.

Last Updated: June 23, 2026

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