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PRIVACY  POLICY

At KharidoSa®, we prioritize your privacy and security. This policy explains how we collect, use, and protect your personal data, ensuring a secure, compliant, and trustworthy shopping experience.

Information We Collect

To provide our services, we may collect the following information:

  • Contact Details: Your name, email address, phone number, and shipping/billing address.

  • Login Credentials: Your username and password (which are encrypted).

  • Payment Information: Your credit/debit card details or other payment method information, which is processed securely by our payment gateway.

  • Browsing Behavior: Anonymous data collected via cookies, such as your IP address (see our Cookie Policy for details).

How We Use Your Data

Your data is used only for the following specific purposes:

  • To process, fulfill, and deliver your orders and transactions.

  • To personalize your shopping experience with tailored recommendations.

  • To send you newsletters & promotional emails (only with your explicit consent, which you can withdraw at any time).

  • To enhance our website and services through internal data analysis.

  • To comply with all applicable legal and tax obligations.

Our Data Protection Promise

We do not sell or rent your personal data to any third parties, ever.

Secure Data Handling

We protect your data using robust security measures, including:

  • Encryption (SSL/TLS) for all data transferred on our site.

  • Secure Servers and databases with strict access controls.

  • Regular Security Updates and backups to prevent data breaches.

Limited Data Sharing

We only share your data with trusted, essential partners required to fulfill your order, such as:

  • Payment Gateways (e.g., Razorpay) to process your payment.

  • Shipping Providers to deliver your package.

  • We may also disclose data if required by a legal request (e.g., court order).

Your Rights & Choices

  • As a user, you have the right to:

  • Access, review, and update your personal data in your account section.

  • Request the correction of any inaccurate data.

  • Request the deletion of your personal data, subject to legal retention requirements.

  • Withdraw your consent for marketing emails at any time by clicking "unsubscribe."

Grievance Officer 

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer are provided below.

  • Name: Harshvardhan

  • Designation: Grievance Officer, KharidoSa®

  • Email: grievance@kharidosa.com  

  • The Grievance Officer shall acknowledge any complaint within 24 hours and resolve it within 15 days from the date of receipt.

Policy Updates & Contact

We may update this policy periodically to reflect changes in our practices or the law. We will notify you of any significant changes.

By using our website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

 For any general questions or concerns about this policy (not formal grievances), please email our customer care team at care@kharidosa.com.

Last Updated: October 01, 2025

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