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RETURN, REFUND, EXCHANGE & CANCELLATION POLICY

Welcome to KharidoSa® - Your Trusted Shopping Partner. We are committed to providing you with a seamless shopping experience and clear policies designed for your satisfaction. This comprehensive page outlines our guidelines for Returns, Refunds, Exchanges, Cancellations, and Non-Returnable Items to help you shop with confidence. Please review this policy carefully. For any questions or assistance, email us at care@kharidosa.com or visit our Customer Support page.

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RETURN & REFUND POLICY

Overview

At KharidoSa®, we offer a flexible return policy for returnable products to ensure your complete satisfaction. We understand that sometimes products may not meet your expectations, and we're here to help make the return process as smooth as possible.

Key Highlights:​

  • 7-day return window for eligible products (e.g., change of mind, size issue).

  • Strict 2-day window to report damaged or defective items.

  • Refunds processed within 5-10 working days after verification.

  • Direct credit to original payment method.

Important Note: Certain products are not eligible for returns due to hygiene concerns or final sale status. Please review our detailed Non-Returnable Products policy before purchasing. For assistance, email us at care@kharidosa.com

STEP 1: CHECK RETURN ELIGIBILITY

Before initiating a return, please ensure your product meets our eligibility criteria and gather all required information.

​​Return Window:​

  • Standard Returns: Within 7 days of delivery for all eligible returnable products.

  • Damaged/Defective Products: Within 3 days of delivery (strict deadline).

Required Information to Submit:​

  • Order Number: Provide the complete order number (found in your order confirmation email).

  • Reason for Return: Specify the exact reason (e.g., wrong size ordered, product defective, product not as described, etc.).

  • Photos/Video of the Product:   

  • For damaged or defective items, this is mandatory.

  • Attach clear, high-quality photos showing the complete product, the issue/defect, and the packaging.

  • An unboxing video is highly recommended for all orders and mandatory for defective claims (see Step 2).

How to Submit Your Return Request: Visit our Customer Support & Contact page and fill out the return request form with all required information. Our team will review your request within 24-48 hours and provide detailed instructions.

STEP 2: Return Policy for Defective, Damaged, or Wrong Products

For damaged, defective, or incorrect products, we have a specific verification process to ensure we can resolve your issue quickly and fairly.

Step 2A: Create a 360-Degree Unboxing Video (Mandatory)​

  • o protect our customers from fraudulent claims and ensure you receive a fair resolution, a clear 360-degree unboxing video is mandatory to process any damaged, defective, or wrong product claim.

  • The video must start recording before opening the package.

  • The video must be continuous (no cuts or edits) and clearly show the shipping label, the opening of the package, and the product from all angles, highlighting the defect or issue.

  • Important: We strongly advise all customers to film this video upon receiving any order. Requests for defective items submitted without this mandatory video evidence may not be approved.

Step 2B: Get Approval from Our Team​

  • Our quality control team will carefully review your return request, photos, and mandatory unboxing video within 24-48 hours.

  • If approved, we will email you detailed instructions to proceed with the return.

Step 2C: Send the Product Back

  • Pickup Service: We offer free pickup service for defective item returns from most pincodes across India.

  • If Pickup is Unavailable: If our pickup service is not available in your area, you will be asked to ship the product back to our warehouse using a trackable courier.

  • Please share a copy of the courier receipt with us at care@kharidosa.com. We will reimburse your return shipping charges along with your full refund. You will not be charged any fees for returning a defective or wrong item.

Return Shipping Address:  ​KharidoSa® 

Mamta Trading Company, Near Silver Oak Garden, Main Road Nayapura, Lalsagar, Jodhpur - 342026 Rajasthan, India

Critical Deadline: For damaged, defective, or wrong products, you must submit your return request and mandatory unboxing video within 3 days of delivery. Late requests may not be accepted.

EXCHANGE POLICY

At KharidoSa ®, we are committed to delivering exceptional products that meet our customers' high standards. To maintain our quality promise,"WE DO NOT OFFER EXCHANGE FOR ANY PRODUCTS" . Instead, we provide a flexible "Return and Refund Policy" to address any concerns.​

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Why No Exchanges ?

​

  • We don't offer exchanges for any products to maintain our quality promise and ensure you receive the best products.

  • Quality Assurance : Exchanges can compromise on quality.

  • Product Specificity : Our products are designed to meet specific needs, and exchanging them may not always be the best solution.

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Conditional Refund Policy

  • Refunds are only processed in accordance with our policies.

  • Refunds will be issued in the original payment method.

  • Please note : Refunds may take up to 5-7 days to process.

Return and Refund Policy Details

To initiate a return, please submit a request through our Customer Support Page, providing your order number, reason for return, and any additional relevant information.

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Declaration : By shopping with us, you acknowledge and agree to our Exchange Policy and conditional refund terms. If you have any questions or concerns, please don't hesitate to contact us through our Customer Support page or email care@kharidosa.com. We are here to help!

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Last Update : 15 January 2025

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