top of page

RETURN & REFUND POLICY

   At KharidoSa ®, we offer a flexible return policy for returnable products. Please contact us within 7 days of delivery to initiate the return process; for damaged or defective products, submit a return request through our Contact "Customer Support page" within 2 days, including clear photos of the issue. Refunds are processed within 5-10 working days to the original payment method.

Note : Certain products may not be eligible for returns due to hygiene concerns or customization. Before making a purchase, please review our policy carefully. For assistance, email us at care@kharidosa.com.

Return Eligibility

"To initiate a return, please submit a request through our Contact  "Customer Support page". within 7 days of delivery. For damaged or defective products, please submit a return request within 2 days, including clear photos and the following information: [list required details, e.g., order number, product name, reason for return]. Our customer service team will review your request and provide instructions on how to proceed with the return."

  • Order number : Please provide the order number associated with the product you wish to return.

  • Reason for return : Please specify the reason for returning the product (e.g. wrong size, wrong color, damaged, etc.).

  • Photos of the product (if damaged): Please attach clear photos of the damage to your request form, showcasing the issue with the product.

Note : Our customer service team will review your request and provide instructions on how to proceed with the return. Please note that returns are only accepted for returnable products. Please see our full return policy for details on "Non-Returnable Products" and "Shipping Policy"

Non-Returnable Products

The following product categories are non-returnable due to hygiene concerns, potential wear, or customization

  • Socks and Hosiery : ankle socks, knee-high socks, thigh-high socks, tights, leggings, stockings.

  • Undergarments and Lingerie : vests, briefs, trunks, boxers, bras, camisoles, panties, panty liners, bra accessories.

  • Shapewear and Intimate Apparel : shapewear, corsets, bustiers, baby dolls, bedroom nighties.

  • Handkerchiefs and Towels : handkerchiefs, towels, hand towels, washcloths, wipes, bath mats.

  • Hair Accessories : hair ties, hair bands, hair clips, hair slides, bobby pins, bindis, hair grips

Read"Non-Returnable Products" for more information.

Refund Processing

We process refunds promptly, within 5-10 working days. The refunded amount will be credited back to the original payment mode. Please note that refunds will only be processed after we receive the returned product and verify its condition."Terms and conditions apply"

  • Refund processing time : 5-10 working days

  • For damaged or defective products, wrong product delivery, or product not as described. Full amount refund (no deduction)

  • For all other returns : Order total minus  ₹100 (shipping and order handling costs)

  • Refund method : Original payment mode

Return Policy for Defective Products

Step 1 : Create a 360-degree unboxing video

  •  Show the problem of the defective product in a clear 360-degree unboxing video

  •  This video is required to process your return request

Step 2 : Get approval from our team

  • Our dedicated team will review your return request and video

  • If approved, we will provide instructions to proceed with the return

Step 3 : Send the defective product

  • Please send the defective product back to our warehouse

  • We offer pickup for most pincodes

  • If pickup service is not available, customer is responsible to send the package to our warehouse

  •  We charge ₹50 for this, and customer pays additional charges​

Send to : KharidoSa ®

Mamta Trading Company, Near Silver Oak Garden, Main Road Nayapura, Jodhpur -342026 Rajasthan, India . Read  "Shipping & Delivery Policy"  for more details.

​

"Important Note : For damaged or defective products, please submit a request through our  Customer Support page within 2 days of delivery."

  • Exceptions : To submit a request, please visit our "Customer Support page". Exceptions to our policy may be considered for damaged or defective products, wrong product delivery, or products not as described. For assistance with these exceptions, please contact our customer service team directly at care@kharidosa.com.

  • Important Declaration : By placing an order on KharidoSa ®, you acknowledge and agree to our "Return and Refund Policy". Please carefully review our policy before making a purchase.​

​

Last Update : 15 January 2025

EXCHANGE POLICY

Exchange Policy

At KharidoSa ®, we are committed to delivering exceptional products that meet our customers' high standards. To maintain our quality promise,"WE DO NOT OFFER EXCHANGE FOR ANY PRODUCTS" . Instead, we provide a flexible "Return and Refund Policy" to address any concerns.​

​

Why No Exchanges ?

​

  • We don't offer exchanges for any products to maintain our quality promise and ensure you receive the best products.

  • Quality Assurance : Exchanges can compromise on quality.

  • Product Specificity : Our products are designed to meet specific needs, and exchanging them may not always be the best solution.

​​

Conditional Refund Policy

  • Refunds are only processed in accordance with our policies.

  • Refunds will be issued in the original payment method.

  • Please note : Refunds may take up to 5-7 days to process.

Return and Refund Policy Details

To initiate a return, please submit a request through our Customer Support Page, providing your order number, reason for return, and any additional relevant information.

​​

Declaration : By shopping with us, you acknowledge and agree to our Exchange Policy and conditional refund terms. If you have any questions or concerns, please don't hesitate to contact us through our Customer Support page or email care@kharidosa.com. We are here to help!

​

Last Update : 15 January 2025

bottom of page