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SHIPPING & DELIVERY POLICY

Experience seamless, highly secure shopping at KharidoSa® with our transparent logistics policy. To guarantee maximum fulfillment efficiency, our checkout and delivery operations are strictly governed by advanced automated systems designed to protect the end-to-end customer experience.

1. Shipping Tiers, Discounts & Serviceability

We enforce a strict Minimum Order Value (MOV) to maintain supply chain sustainability, reduce carbon footprints and ensure logistics efficiency across our approved active pincodes. All orders must be exclusively for delivery within the recognized borders of India.

  • Below ₹349: Checkout is automatically blocked (Below MOV).

  • ₹349 to ₹598: A flat standard delivery charge of ₹49 applies.

  • ₹599 above: FREE Standard Delivery.

  • ₹999 and above: FREE Standard Delivery + 10% Automatic Discount applied at checkout.

  • Currently we do not offer international shipping.

Serviceability Check: We deliver across a wide network of active pincodes pan-India. Courier serviceability for your exact location is confirmed during checkout based on your entered pincode.

2. Pan-India Standard Delivery

For all Pan-India standard shipping configurations originating from our central hub, the following rigorous dispatch rules apply:

  • Payment Protocol: To completely eliminate Return to Origin (RTO) fraud and accelerate processing speeds, all orders operate on a Prepaid model. Cash on Delivery (COD) is not available.

  • Shipping Origin: All physical inventory is meticulously quality-checked, packed and shipped directly from our primary fulfillment warehouse located in Jodhpur, Rajasthan.

  • Order Cut-off Time: 3:00 PM (15:00 IST). Orders placed and successfully authorized before 3:00 PM are processed and handed over to logistics partners the exact same operational day. (Note: This applies to national couriers, distinct from our local same-day cutoff).

  • Handling Time: Orders are securely packed in weather-resistant, tamper-evident materials and handed to the designated courier within 1 to 2 business days.

  • Transit Time: Standard delivery requires 2 to 7 business days, operating Monday through Saturday.

  • Tracking & Support: A live tracking link is sent automatically via Email, SMS or WhatsApp the exact moment your order is dispatched. You can track your order anytime via our "Track Your Order" page.

3. Exclusive: Jodhpur Same-Day Delivery

Customers located within our explicitly verified, serviceable Jodhpur city limits can request urgent, same-day dispatch utilizing third-party, on-demand hyper-local logistics networks such as Rapido, Porter or taxi. Enjoy hyper-local delivery directly to your doorstep in just 45 to 60 minutes (heavily dependent on real-time traffic density, specific micro-routing, and exact geographical distance).

Declaration for Same-Day Dispatch : Before confirming your checkout order, you must initiate a manual handshake by confirming your requirement for Jodhpur Same-Day Delivery via our "Chat with KharidoSa on WhatsApp" or Voice Call. To request this prioritized dispatch, your order must then be successfully checked out and 100% paid online. Please note that immediate same-day dispatch is strictly subject to real-time rider availability within the local grid. If a local rider cannot be secured, or if unforeseen operational circumstances arise (e.g., severe traffic constraints, VIP movement blockades, or adverse weather events), your dispatch may experience delays and will securely transfer to the very next available operational window.

Verified Serviceable Localities (Jodhpur Same-Day Network)

To guarantee lightning-fast fulfillment, our hyper-local delivery network operates from our primary origin node (Main Road Nayapura, Lalsagar, 342026) and is strictly geofenced across the following verified Jodhpur pincodes:

Central, Core & Old City:

  • 342001: Jodhpur H.O., MGH Hospital, Ajit Colony, 1st Pulia, Pratap Nagar, Girdikot, Bhagat Ki Kothi, Sojati Gate.

  • 342002: Katla Bazar, Cloth Market, Nagoriyon Ka Bas, Sojati Gate (Core Walled Inner).

  • 342003: Sardarpura, MDM Hospital, Shastri Nagar, Jalori Gate, Jaljog Circle.

  • 342006: Mahamandir, Paota, Umaid Bhawan Area, Laxmi Nagar, Rasala Road, B.J.S. Colony.

  • 342011: Ratanada, Air Force Area, Residency Road.

Northern Hub & Warehouse Radius:

  • 342026: (Origin Base) Nayapura, Lalsagar, BSF Training Centre, Balsamand

  • 342007: Mandore Road, Mata Ka Than, Kirti Nagar, Tut Ki Bari.

  • 342015: Shikargarh, Saran Nagar.

  • 342304: Mandore Area, Magra Punjla, NLU Jodhpur, Daijar, OTC Daijar, 8 Mile, 9 Mile, Mandore Industrial Area.

Western Corridors:

  • 342008: Chopasni Housing Board, Kheme Ka Kuva, Pal Road Sectors, Nandanwan.

  • 342009: Pal Chopasni Bypass, Lariya Resort Area.

  • 342024: Chokha, Soorsagar, Kali Beri.

Southern & Medical Zones:

  • 342005: Basni Phase 1 & 2, AIIMS Jodhpur, Madhuban Housing Board, Kuri Bhagtasani (KBHB).

  • 342012: Boranada Industrial Area.

  • 342013: Sangaria

  • 342014: Pal Village, Pal Road Balaji, DPS Chouraha. (Note: Watch for 342001 rider overlaps here during peak hours).

Outer Institutional Limits:

  • 342016: New High Court Area, Dangiyawas Bypass.

  • 342027: Banar, Banar Road

  • 342030: IIT Jodhpur Karwar Campus.

  • 342037: Dr. SR Rajasthan Ayurved University. (Note: Subject to live rider availability expect delivery times over 60 minutes).

How It Works (Verification & Dispatch Protocol)

1. Pre-Verify: Contact our command center via WhatsApp or Call to confirm real-time rider availability.

2. Checkout: Select items (Minimum Order Value ₹349), check the "Jodhpur Same-Day Delivery" designation box and complete your 100% prepaid online transaction.

3.Dispatch Trigger: Chat on WhatsApp  us your finalized Order ID immediately to initiate warehouse picking, packing and localized rider assignment.

Paying the Hyper-Local Delivery Fare

For "Jodhpur Same-Day Delivery" orders, standard shipping charges are waived. The actual delivery fare is borne entirely by the customer and paid directly to the rider via one of two execution paths:

  • Option A (Self-Managed): You book your own Rapido/Porter/taxi pickup from our warehouse once we notify you that your parcel is sealed.

  • Option B (Platform-Managed): We arrange Rapido/Porter/taxi and you pay the exact meter fare to the rider via Cash or UPI upon their arrival at your doorstep.

Cutoff Times & Financial Liabilities

  • 10:00 AM to 07:00 PM Operational Cutoff: Same-day requests must be fully finalized and verified over WhatsApp between 10:00 IST and 19:00 IST. Requests after 7:00 PM are migrated to the following morning queue.

  • Rider Rejection Penalty: If a rider arrives and you decline to pay the fare or if you are unreachable, the package returns to our warehouse and a strict ₹100 logistics penalty will be forcibly deducted from your product refund.

4. Delivery Attempts & RTO Penalties

Delivery Protocol: Our courier partners execute up to two (2) physical delivery attempts. If an order remains undelivered due to customer unavailability, wrong address, or direct rejection, the system triggers an automatic Return to Origin (RTO) protocol.

RTO Penalty Execution: For all RTO and undelivered standard orders, you will receive a refund of the product amount minus a strict ₹100 logistics penalty. This fee covers the hard costs of outbound shipping, reverse handling and inventory restocking. Initial shipping fees are non-refundable.

5. Damaged Or Lost Packages

  • Damaged Packages & Tampering: Do not accept or sign for packages that are visibly tampered with, unsealed or heavily crushed. Report damage within a strict 48-hour SLA via our official "Customer Support page" with your Order ID, clear photos, and an unboxing video.

  • Lost Packages in Transit: If officially confirmed as 'lost in transit' via courier partner APIs, a full 100% refund (zero deductions) will be automatically issued within 5–10 working days.

6. Declaration & Customer Support

By placing a successful order on the KharidoSa® platform, you formally acknowledge, agree & legally consent that you have read, fully understood and accepted all parameters outlined in this Shipping & Delivery Policy.

  • Support Hours: Monday to Saturday 10:00 AM to 07:00 PM IST (excluding Sundays and national holidays).

  • Contact Channel: Submit all formal logistics inquiries, routing questions or dispatch escalations via our dedicated "Customer Support & Contact" portal or our securely active "WhatsApp business link".

Last Updated: June 23, 2026

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